PRIVACY and TERMS OF USE

The controller of personal data on www.turpsorganic.com is

TURPS Organic Ltd
Registry code: 17173503

Pärtsaare, Poaka village
Türi parish, Järva count
72233, Estonia

Phone: +372 553 2111
E-mail: info@turpsorganic.com

What personal data is processed

–  name, telephone number and e-mail address
–  website user’s behaviour (non-personalised)
–  customer support data

Purpose for which personal data is processed
Personal data is used for website development and surveys.

Personal data, such as e-mail, telephone number, name, are processed for the purpose of resolving issues related to the provision of services (customer support).

The IP address of the website user or other network identifiers are processed for the purpose of providing the website as an information society service and for web usage statistics.

Legal basis 

The processing of personal data is carried out for the purposes of the performance of a contract with the user.  The processing of personal data is carried out for the fulfilment of a legal obligation (e.g. accounting and settlement of consumer disputes).

 Security and access to data

Personal data is stored on servers of Zone Media Ltd located in the territory of a Member State of the European Union or of a country that is a member of the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to companies in the United States that have signed up to the US Privacy Shield framework.

 Access to personal data is granted to website administrators, who can access personal data to resolve technical issues related to the use of the website and to provide customer support services.

 The website implements appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure.

Data controllers are required to ensure appropriate safeguards when processing personal data.

Access to and correction of personal data

Personal data can be accessed and corrected in the user profile. If the web has been used without a user account, personal data can be accessed via the login screen.

Withdrawing consent

Where the processing of personal data is based on the consent of the customer, the customer has the right to withdraw consent by informing customer support by e-mail.

Retention 

Personal data will be deleted upon closure of the user account on the website, unless such data need to be kept for accounting purposes or for the settlement of consumer disputes.

 In the case of disputes relating to payments and consumer disputes, personal data will be kept until the claim is settled or the limitation period expires.  Personal data necessary for accounting purposes shall be kept for seven years.

Deletion 

In order to delete personal data, please contact our customer support by e-mail. A reply to the deletion request will be sent within one month at the latest, specifying the period of deletion.

Any request for transfer of personal data made by e-mail will be answered within one month at the latest. The customer support will verify the identity and notify the personal data to be transferred.

Direct marketing communications

The e-mail address and telephone number will be used to send direct marketing messages, if the user has given his consent. If the user does not wish to receive direct marketing communications, he/she should select the appropriate reference in the footer of the e-mail or contact customer support.

Where personal data are processed for the purposes of direct marketing (profiling), the customer has the right to object at any time to both the initial and further processing of his/her personal data, including profiling in relation to direct marketing, by informing customer support via our website CONTACT FORM.

Data of website users

We use analytics software to monitor the behaviour of users of our website. The user data we receive is not personalised and we process it through the Google LLC (https://www.google.com/contact/ ) platforms.

This data is stored in accordance with the Googler LLC Privacy Policy ( https://privacy.google.com/# ).

In addition, we collect data through Facebook INC (https://www.facebook.com/pg/facebook/about/?tab=page_info software, during which we use the information obtained for marketing purposes.

 Cookies

In order to provide a better service to our users, our website contains cookies.A cookie is a text file that is stored on the user’s computer when visiting our website.

 If you have visited our website in the past, this file will be read as a record of your previous usage. Cookies enable us to improve the user experience and content of our website. By using our website, you also consent to the processing of your personal data by ticking the box “I agree to the terms of use”.

Dispute resolution

Disputes relating to the processing of personal data will be resolved through customer support. The supervisory authority is the European Data Pprotection Supervisor

Privacy policy conditions and changes

By using the Website, you have read and accepted these terms and conditions. We reserve the right to change the general terms and conditions of the Privacy Policy, if necessary, by notifying you on this website.